Good HVAC Work Does Not Win Jobs. Fast Responses Do.
Homeowners ring down the list until someone answers, and right now that is whoever happens to be near the phone. Alony answers on your line at 8pm and while the office is flat out on a Monday morning. It takes the job details, books the non-urgent visits into your next free slot, and puts a genuine emergency straight through to you.
Integrate with all your current tech stack and systems.
"It is incredible how realistic it sounds, and how true to life it is."
Ramon Schagen
CEO, One Air Heating & Cooling
Frequently Asked Questions
Can I use my mobile number?
Mobile numbers are available from the Starter plan upwards. The free trial and the Lite plan run on a landline or VoIP number. For a trades business this usually matters more than anything else on the plan list, because your business line is a mobile and customers expect to see a mobile when they ring back. Every plan includes a number, so there is nothing extra to buy and no carrier account to set up. The number is provisioned while you build the agent, which is why the whole thing takes minutes rather than days.
What happens when a call comes in while I am on a job?
The agent answers it instead of the call ringing out. That is the entire problem it exists to solve: you are on a roof or under a house, the phone goes, and by the time you have your gloves off the customer has rung the next name on the list and you never knew it happened. Alony picks up, takes the job, and sends you the transcript and outcome. You come off the job to a written enquiry rather than a missed call notification with no name attached.
Does it capture enough detail to quote the work?
That depends on the questions you set, and you set them when you build the agent. Most trades businesses have it ask what the problem is, what the make and model is, whether it is an emergency, the address, and when they are available. The agent asks them one at a time like a person would, rather than reading a form at the caller. You get the answers as a transcript and a structured outcome, so the quote starts from real detail instead of a phone number and the word ‘aircon’.
Can it handle after hours and emergency calls?
Yes, and after hours is where most of the value sits for trades. The agent runs 24 hours a day, so a burst pipe at 11pm gets a real conversation rather than a voicemail. You decide what it does with urgency: it can take the job and book it for the morning, or transfer straight to an on call mobile when the caller describes an emergency. Those conditions are written in plain English when you build the agent, and you can change them whenever your roster changes.
Can it put an urgent job straight through to me?
Yes. You set an escalation phone number and describe when the agent should use it. Trades businesses usually write something like: when the caller says there is no heating or no hot water, when there is water damage, or when they ask for a person. The agent reads those as instructions and acts on them mid conversation. If you leave the number blank it completes the call itself and logs the outcome, so you can see what it decided rather than wondering what a missed call was about.
