An AI receptionist for tradies: answer the phone while you're on the tools
You can't answer from under a house or up a ladder. Alony answers, takes the job details and puts the urgent ones through. Plans start at A$49 a month including GST, after a free trial with no card.
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Sam: Fraser Plumbing, this is Sam, the AI receptionist. Dan's on a job, how can I help?
Caller: Our hot water system's on its last legs. Can someone quote a replacement?
Sam: Sure. Is it gas or electric, and roughly how old is it?
Caller: Gas, about fifteen years.
Sam: Got it. What's the address, and is morning or afternoon better for Dan to come and look?
What Alony does for a trade business
Alony is an AI receptionist for Australian tradies. It answers while you are on a job, takes the caller's details, puts through the calls you said should go through, and books a time or takes a message for the rest. A summary of every call is emailed to you.
Setup checklist: three decisions
There is no trade template. A custom agent is as good as these three choices.
What counts as urgent
A burst pipe, no power. List the circumstances to put through.
Who it rings, and when
Your transfer number and your transfer hours. Point it at whoever is on call.
How the greeting sounds
Your business name, and whether callers are told it is an AI and the call is recorded.
"G'day, you've called [business name]. [Your name] is on a job right now, and I'm the AI receptionist. This call is recorded. If it's urgent I can put you through. Otherwise I'll take your details and a time that suits. What's the problem?"
The call flow a custom agent starts from
- Greets the caller
The greeting you wrote. There is no default.
- Why are they calling?
- A circumstance you listed to transfer on (yours), such as a burst pipe or no power
- Puts the call through to your transfer number, inside the transfer hours you set
- A job to quote or book
- Takes the caller's details, plus the questions you add (yours), such as the address and what is wrong
- Books a time during the call (Growth and up), or leaves the details for you to ring back
- A question about your service area, fees or the work you take
- Answers from your website or files
- Anything else
- Takes a message
- A circumstance you listed to transfer on (yours), such as a burst pipe or no power
- Wraps up the call
- After the call: recorded, transcribed and emailed to you as a summary
The calls a trade business gets
| Feature | What the agent does | Questions to add |
|---|---|---|
| Plumbing: a burst pipe, an overflowing toilet, no hot water | Put through if you listed it. Otherwise the details reach you in the email. | Is water running now? Where is the address? |
| Electrical: power out, a switchboard that keeps tripping | The same. You decide which go through. | The whole property or one circuit? Smoke, fire or gas need the emergency services first, so say so in your greeting. |
| Building: a quote for a bathroom, a deck or an extension | Takes the details and books a site visit. | Type of job, suburb, and timing. |
Which plan suits a trade business
Lite, A$49 a month
Light call volume. You ring back.
Starter, A$239
Adds a mobile number.
Growth, A$549
Books a time during the call into Cal.com or GoHighLevel.
See pricing and minutes
Questions tradies ask
Is there a template for plumbers, electricians or builders?
No. Alony has ready-made templates for HVAC, chiropractic and finance. Other trades build a custom agent from the general lead-intake flow, so it is as good as the urgent circumstances and questions you write.
Will it quote the job?
It can answer from the prices on your website or files. A firm price needs you or a site visit, so have it book the visit.
Does it connect to ServiceM8, simPRO or Jobber?
Not from the Tools tab, which books into Cal.com or GoHighLevel and sets them up for you from an API key. Starter and up can send call data to a webhook you set up. On Enterprise, or as a custom build, we can connect almost any system that has an API, so ask us. Without that, it cannot see your jobs, so a client ringing about one becomes a message. See integrations.
Can it ring leads from my quote form?
Yes, on any paid plan. Outbound calls a new form lead within seconds, inside legal calling hours. See speed to lead.
Can I keep the number I advertise?
Yes. Forward it to your Alony number through your phone provider, and the number on your ute and your quotes keeps working. Starter and up can also use a mobile number. More on keeping your number.
Do I tell callers it's an AI?
The greeting is yours to write. We recommend saying it is an AI and that the call is recorded. The greeting guide has examples.
Where to go next
Hear your business answer the phone.
Build it in a few minutes and listen to its first call. The trial is free, with no card.