When nobody answers, they ring the clinic down the road.
Never lose a new patient to a missed call again, whether it is lunchtime, after hours, or the middle of the night. Alony works out what the caller needs, and assists across all inquiries and bookings.
Integrate with all your current tech stack and systems.
Frequently Asked Questions
Can an AI receptionist book patients into the clinic diary?
Yes. The agent can take a new patient enquiry end to end: the reason for the call, their details, and the appointment itself. From the Growth plan up, native integrations and custom actions let it write the booking into a live calendar while the patient is still on the phone, rather than logging that somebody wanted an appointment and leaving reception to chase it. On Starter, a post call webhook you set up yourself pushes the enquiry into whatever system you already use, the moment the call ends.
What happens to calls during lunch and after hours?
The agent answers them, because it does not take a break. Lunch and after hours are when clinics lose new patients: reception is closed, the phone rings out, and somebody choosing between two clinics rings the other one. Alony picks up on the first ring at 12:30pm and at 8pm the same way it does mid morning. You get the transcript, the recording and the outcome waiting for you when reception opens, so the follow up starts from a written record rather than a voicemail nobody returns.
Can it put a patient through to reception?
Yes, when your rules say it should. You set an escalation number and describe the circumstances in plain English, for example when a patient asks for a person, when they are distressed, when it is a complaint, or when the question is clinical rather than administrative. During opening hours most clinics point that at the front desk. After hours they either leave it blank so the agent completes the call itself, or point it at an on call mobile for genuine urgency.
Do I need to tell patients they are speaking to an AI?
You write your own greeting and Alony never pre fills it, so what the agent says when it picks up is entirely your decision. Disclosure and call recording obligations sit with you as the practice, and are covered in the terms you accept when you create an account. What applies depends on your state and your professional obligations, so take your own advice rather than ours. In practice most clinics do disclose, and patients accept it and get on with booking.
What does the clinic see after a call?
A full transcript, an audio recording, the caller’s name, the type of enquiry and the outcome, all in your dashboard under Call History. You can search it, listen back, and raise a support ticket linked to a specific call if something went wrong. Your analytics show call volume by day and hour and a heatmap of when the clinic is actually busy, which is usually the number that changes how a practice rosters its front desk.
