What Alony does on a call, after it, on outbound and while you run it. Each sample below is interactive: click it.
On the call
A guided wizard builds the agent: eleven steps, with no code, and it's live in a few minutes. The last step draws every path a call can take, and you can edit it, including adding your own questions. Start from a ready-made template for HVAC, chiropractic or finance, or build a custom agent for any business.
A speech recognition model transcribes the caller as they speak. A turn-taking model judges when they've finished, and the agent starts preparing its reply before they stop, so answers come quickly. A language model reads the conversation and decides each reply, and a streaming voice speaks it as it's written.
Small acknowledgements like "mm-hmm" don't make it stop. A real interruption does. Try both.
EllaYour appointment is Wednesday at 10:15, and it's already in the calendar, so there's nothing else you need to do.
Caller says
Pick what the caller says.
The Closer, The Empath, The Professional, The Energiser, The Advisor and The Friendly Neighbour. Each has an Australian voice and an American one, and some have a New Zealand voice. They sound human. Press play on any of them.
You choose the circumstances a call is put through on, and the hours it can be. Everything else, the agent handles: it takes details, books (with Cal.com or GoHighLevel connected, on Growth and up) or takes a booking request, answers from your files, or takes a message. If no transfer number is set, an urgent call gets an urgent message instead. You set your business hours too.
Put through whenThe caller is in severe pain or can't move comfortably.
Put through to the clinic
Put through whenSomething is broken or unsafe, or the caller says it's an emergency.
Put through to the technician on call
Put through whenFor example, a rule you set: the caller mentions a deadline this week.
Put through to the team
With Cal.com the agent checks your live availability and books during the call, so the caller hears it's booked. With GoHighLevel it recognises the caller by phone number, books into your calendar during the call, and logs notes, tags and follow-ups afterwards. Alony does the setup: you paste an API key (plus the sub-account ID for GoHighLevel) and pick from your calendars or event types by name.
It books new appointments only. To change or cancel an existing one, it takes a message.
Cal.com and GoHighLevel are on Growth and up. How they connect
In GoHighLevel
In Cal.com
You write the greeting, and the agent answers from your website or the files you upload. Pick a question only your business could answer. Your agent gets its own Australian number: a local one by area code, or a mobile on Starter and up.
Caller Hi, how long is a first visit?
Ella Is that for you, or for a child? Children's visits run a bit differently.
Caller My daughter. She's nine.
Ella For a nine-year-old it's about 30 minutes, and a parent stays in the room. Want me to take your details so the clinic can find a time?
After the call
Every call is recorded, transcribed and summarised in your call history. Open one, read the outcome, filter by what happened and search for a word. This is sample data, so there is no recording to play here; in your own account every call has one.
An email lands in your inbox after every call, on every plan. You choose which sections it includes. Switch them on and off and watch the email change.
Sections in the email Sample data
When a call ends, Alony can also send the call's data to a webhook you set up, so your own system gets the data after every call.
Outbound
When someone fills in a form on GoHighLevel, HubSpot, Typeform, Jotform, Webflow or your website, the agent rings them. Inside legal calling hours, a new form gets its call within seconds, and forms Alony checks on a timer usually within a minute. It can also work through a spreadsheet list.
You accept the outbound compliance terms before your first outbound call.
Outbound is on every paid plan, not the free trial. More on speed to lead
SamHi Priya, it's Sam from Coastline Air, calling about the quote you asked for on our website. Call us back when you can. Thanks.
Leaves a short message.
SamHi, is that Priya? It's Sam from Coastline Air. You asked us for a quote on our website, so I'm calling about that.
Greets them and says why it's calling.
SamNo problem. When would be a better time to call you?
Asks when is better, then ends the call.
SamGreat. Let me take a few details and find you a time.
Takes details and books.
SamFair enough. Can I ask what put you off?
Asks what put them off.
Your business can edit this starting flow.
The agent never calls on Sundays or public holidays, and only inside the hours the law allows in the person's own time zone. Mobiles are only called once it is 9am in Perth.
Your business has its own do-not-call list: numbers the agent never rings. Anyone who asks on a call to be left alone is added automatically.
Running it
Calls, minutes, durations, outcomes and busiest days. Click a day or an outcome to open those calls, and add or remove widgets.
Every appointment your agent booked or took a request for, by list, week or month. It shows what the agent booked, not a copy of your whole calendar: anything you or your team book directly won't appear here.
If the agent got something wrong, say so against the exact call it happened on. Pick the call, say what kind of issue it was and add a line of detail. The ticket is tied to that call.
Which call was it?
What kind of issue is it?
Ticket: Live call action on the call with David L., Yesterday, 4:20 pm
Ticket raised against that call. In your account, you'd follow it from here.
Invite people by email as an Admin or a Member, or share a link that anyone at your business can use. Whoever uses the link has to be approved by you or an admin, and joins able to see calls and agents but not change anything. You can limit the link to your own email domain.
An agency runs many clients' agents from one dashboard: every client's agents, calls, recordings and tickets, and each client's minutes against its allowance. From the dashboard it can ask Alony to link a new client or build an agent for one it already has, and Alony builds it. On Enterprise the dashboard carries the agency's own logo and colours. Flip it.
Honestly
Build your agent in a few minutes and listen to its first call. The trial is free, with no card.