Privacy policy

Alony AI, operated by Spark Integrations Pty Ltd ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, platform, and AI voice agent services.

When you use our platform or contact us, we may collect personal information such as your name, email address, business name, and any details you provide through forms, account registration, or correspondence. We also collect business information you upload to configure your AI agent, including call scripts, knowledge base documents, and website URLs. When your AI agent handles calls on your behalf, we capture call recordings, transcripts, caller phone numbers, caller names, call outcomes, and inquiry types. We also collect usage data including your interactions with the platform, IP address, browser type, pages visited, and time spent on the site. Additionally, we use cookies and tracking technologies to improve your experience, analyse traffic, and enhance our services.

We use the data we collect to create and manage your account, deploy and operate your AI voice agents, provision and manage your dedicated phone numbers, display your call history, transcripts, recordings, and analytics, respond to enquiries and provide customer support, improve and optimise our platform and services, send updates, product news, or promotional content with your consent, and comply with legal requirements. We do not use your call recordings, transcripts, or business data to train AI models without your explicit consent.

We do not sell or rent your personal information. However, we may share data with service providers who help us operate our platform, including ElevenLabs for voice synthesis, Twilio for telephony infrastructure, Anthropic for AI language model processing, Supabase for database and file storage, Stripe for payment processing, and n8n for workflow automation. We may also share information if required by law or to protect our legal rights.

By using our platform you acknowledge that your AI agent may record calls and that you are responsible for ensuring all calls comply with applicable recording and telemarketing laws in your jurisdiction, including the Telecommunications (Interception and Access) Act 1979 and the Do Not Call Register Act 2006 in Australia. Compliance with these obligations is your responsibility as the operator of the agent.

You have the right to access the personal data we hold about you, request corrections to inaccurate or incomplete information, opt out of marketing communications, and request the deletion of your data, subject to legal obligations. To exercise these rights, contact us at admin@alony.ai.

We take reasonable measures to protect your personal data from unauthorised access or disclosure, including encryption of data in transit and at rest and strict access controls. However, no online system is completely secure and we cannot guarantee absolute protection.

Our website and platform may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please check this page periodically for updates.