Terms of use

Welcome to Alony AI, operated by Spark Integrations Pty Ltd. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our platform or AI voice agent services.

By accessing our website or platform, you confirm that you are at least 18 years old or have the legal authority to agree to these terms on behalf of a business or organisation. You agree to use Alony AI only for lawful purposes and in compliance with all applicable laws and regulations, including those governing telemarketing, call recording, and the use of automated calling systems in your jurisdiction.

All content on this website and platform, including text, images, logos, graphics, designs, software, and AI-generated agent configurations, is the property of Spark Integrations Pty Ltd or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.

If you submit content to us, such as feedback, testimonials, or reviews, you grant Spark Integrations Pty Ltd a non-exclusive, royalty-free, and irrevocable licence to use, modify, and display that content for promotional or operational purposes.

As a user of our platform you are responsible for ensuring that your AI voice agents are configured and operated in compliance with all applicable laws. This includes compliance with the Telecommunications (Interception and Access) Act 1979, the Do Not Call Register Act 2006, the Spam Act 2003, and the Australian Privacy Act 1988 where applicable. You must not use Alony AI to engage in unlawful telemarketing, contact individuals on do-not-call registers, record calls without legally required consent, impersonate individuals or businesses in a fraudulent or deceptive manner, harass, threaten, or abuse callers, or distribute spam or unsolicited communications. Alony AI reserves the right to suspend or terminate accounts found to be operating in breach of these obligations without notice.

Our website and services are provided "as is" without any guarantees or warranties. While we strive to provide accurate, reliable, and up-to-date information, we do not warrant the accuracy, reliability, completeness, or fitness for purpose of the content on our website or the outputs generated by our AI voice agents. AI-generated call scripts, responses, and agent behaviour may not always be accurate, appropriate, or suitable for every situation and should be reviewed and supervised by you before and during deployment.

Spark Integrations Pty Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. This includes but is not limited to loss of data, revenue, profits, customers, or business opportunities arising from the performance or non-performance of your AI voice agents, call quality issues, telephony outages, third-party service interruptions, or any regulatory action resulting from your use of the platform.

Our website and platform may contain links to third-party websites and services. These links are provided for convenience and Alony AI does not endorse or assume responsibility for the content, practices, or privacy policies of these external sites or services.

You retain ownership of all business data, call scripts, knowledge base documents, and recordings that you upload to or generate through the platform. By uploading content to Alony AI you confirm that you have the legal right to do so and that the content does not infringe the rights of any third party. You grant Spark Integrations Pty Ltd a limited licence to process and store this content solely for the purpose of providing the platform services to you.

We reserve the right to terminate or suspend your access to our platform without notice if you violate these terms, breach applicable laws, engage in conduct we consider harmful to our business or other users, or fail to pay applicable subscription fees. Upon termination, your access to the platform will cease and your data will be handled in accordance with our Privacy Policy.

We may update these terms and conditions periodically to reflect changes in our practices, platform, or legal requirements. Your continued use of the website or platform constitutes acceptance of any changes. We will notify you by email of any material changes before they take effect.

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from or relating to these terms or your use of the platform will be resolved in the courts of New South Wales, Australia.

For any questions regarding these terms, contact us at admin@alony.ai.